How to Change or Cancel Optimum 1 Moving Optimum service. Check out Optimums moving form to make sure you can transfer your Optimum TV or internet service. 2 Pausing Optimum service. 3 Transferring Optimum service. 4 Adding to Optimum service. 5 Troubleshooting Optimum service. 6 Canceling Optimum service. 2022 Shaw Communications. I am able to jump back but when trying to rewind it just sits there. Every Samsung STB out of the house (because they keep failing). Here, youll be able to browse through all your recorded programs, search for specific recordings and set up Pause/Resume & Chase Play for recorded programs. and our . Some cable and satellite providers offer set-top boxes with DVR functionality that also dont require subscriptions, as long as you are a customer of the provider. When watching live TV, for instance, Global Morning News, I cannot rewind or fast forward. Click to reveal An official employee, such as myself or whoever is first available, will respond. Check out our Optimum customer service, TV port, and slow internet guides to figure out your next troubleshooting steps. These DVRs typically come with a basic remote, their own hard drive, and a variety of other features. So irritating. I have This is only on live TV. +Use the ARROWS to highlight Record and press SEL. 87 30 There is no rewind or ff working!! WebIf you are connecting to a Dish TV, you will have to go into your TVs settings and enter the code that appears on your screen in the Alexa app. 126 0 obj <>stream 0000015658 00000 n Once these documents have been signed, Optimum will arrange for a technician to come to your home and install the necessary hardware. Press the PAUSE button, and wait 30 seconds. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It depends on whether the live stream is being hosted on a platform that has the replay capability. WebRewinding from live tv not working Let's say we are watching a car chase on live tv and I am in the kitchen. Watch the lamps on your remote, as you press buttons. You will also need to discuss returning any equipment that was provided with your current package and make sure it is returned in a timely manner. Unfortunately with them being so big I think they lost communication with customer feedback. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Plus, live sports (if that ever happens again) still relies heavily on broadcast television, and requires some form of recording for delayed/on-demand viewing. @Mike1234-- There is no Rewind orFF working. Pluto TV is available on all major hardware platforms, including Roku, Amazon Fire TV, Android TV, Apple TV, PlayStation, Xfinity, and Chromecast. Next, select the TV that you want to connect Alexa to and tap Continue. 0000016551 00000 n This cookie is set by GDPR Cookie Consent plugin. It lets you record any TV program and watch when its convenient for you. Check out Optimums moving form to make sure you can transfer your Optimum TV or internet service. Obviously not while it is actually live, but if you pause or rewind or jump back then you are no longer actually Manage your DVR on the go Manage your recordings anytime, from anywhere using optimum.net or the Optimum App. If they have, replace the batteries with new ones. No you cant rewind it, but you can click the Start Over button to watch the program from the start, even after it has already begun. Press the "pause" button your remote, to show how much of the feed is buffered. I have unplugged the Altice 1 box and that didn't help. Then, press FF, to see if those 30 seconds have been "buffered", and if the playback from the buffer is at a "fast-forward" speed. You can email the site owner to let them know you were blocked. Third, check the cables themselves. If youre interested in this service, contact Optimum for more information. I reset the box daily, but the problem returns, normally within 24 hours. WebA really cheap option is to recycle an old laptop hard drive and buy a HDD caddy for 3. 0000102622 00000 n These cookies track visitors across websites and collect information to provide customized ads. The cookies is used to store the user consent for the cookies in the category "Necessary". If that still doesnt work, try plugging in another cable box and seeing if it works. You have to go through the entire online troubleshooting every time, first. Scan this QR code to download the app now. WebWednesday, September 1st, 2021 7:24 PM Closed Can't rewind pause or fast forward my live tv Having issues with my tv not rewinding, fast forwarding or pausing. Does it? 0000102376 00000 n If you have an Optimum digital cable box, you can use your Pause button to pause Live TV. They also include all the local channels (ABS, CBS, NBC, Fox) in the service, which is a great. There are a few reasons why your cable box may not be getting a signal. The functions work fine on recorded shows. And if you directly compare Streaming Services with Optimum, then with the base price of Optimum, you will get Youtube TV, Hulu and Sling TV. I need help before I decide to cancel my service. 66.33.216.187 Your PVR should be buffering the "live" feed, which should allow you to "rewind". Press the "pause" button your remote, to show how much of the feed is buffered. One button on your remote should go "back" 15 seconds, each time that you press that button, to the limit of the amount of buffered content. Does it? Your IP: PAVA "@;`DQ0`ijNuDQ#peB&jqN}zy39=s~.# K$I)E9Y* G&rwmY-[z?/{X laAa7d*R.Z\QN!rs A hard reset on your cable box is a procedure that will clear all data stored in its memory and restore the device to its factory settings. Ive had this system for about two years now. Web Pause a live program, rewind and play a portion of it back again and fast-forward to catch up to live TV. Obviously not while it is actually live, but if you pause or rewind or jump back then you are no longer actually live but in the buffer and so you should be able to fast forward through that buffer. 0000003077 00000 n I dont understand what happened I was able to pause, fast, forward rewind. Love, who won over the judges with a performance of her original song Boulders on Sunday, failed to score a spot in the top 12. After that, you will need to re-enter any programming information (such as parent control settings, additional equipment like a DVD player or VCR, or channel favorites) that was stored in the device before doing the hard reset in order for your cable box to function properly. There is no buffer. We are so glad to hear from you and want to assist in any way that we can to get this addressed and resolved for you. That includes the Stream app on Samsung TV's, LG, Roku, Fire sticks etc. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! Enjoyed it because I could fast forward, pause, rewind and now when I try to do that this is what I get This set up top box doesnt support it. So whats going on?? You wont have to pay your full bill during each billing period, but youll still have to pay a small monthly fee while your service is paused. Once youve made your selections and confirmed that all the details are correct, recording will begin automatically. You can't fast forward live tv unless you have previously paused it or have rewound it. System refresh works for a while, but continues to happen often. I did the system refresh to fix my problem rewinding live tv and now I cant even pause it. So irritating My X-1 box just stopped rewinding and pausing today. Spontaneously. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Suddenly I hear gasps and so I run back to pause live tv and rewind it to just maybe 10 seconds prior to see what happened. Wait about five seconds, then plug it back in and allow the box to reboot, which takes about three minutes. Optimums footprint covers New Jersey, Connecticut, and much of New York City, so if youre staying in the New York tristate area, youll likely be able to transfer your Optimum subscription to your new address. DVR also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays. There is no buffer. hWioFKIeF@K+ M$#ow):m~Xr7V1c 2DKItid"J\GawK4WEUg+8b0vu 3l189&^]=dy6cn1 ,6J?>,8o=68 {pEGnfT2m98R43jLM5SbR{UQ;I5K[2Sc~XKf$]m|bFSVOFZ d-=zG4zOt>4NiDc%:)>SATRE3jiNtEtC_~B-b^li\]LMY6 ).1]Wq*}UsAla8Rf55@wf6j^>;X K`Gp9 @3vny/_770bmTDu6h]k4rfRz`-z86Zr2eX_u\o0iXQU+Mn!3@~jFdX\B f*4K Cb8P_YpB_LL3aPh=nznk9|p62K+`+"DGWU5#2;>~zS].8%;I/h)#u_E!l~3h/LWB7Y. Thanks in advance. If anyone can they should be with how large they are. Some of these boxes are advertised as lifetime or commitment-free, although they may require an upfront charge or be bundled with other services. WebIt's the deadliest job on Earth: crab fishing off the Alaska coast o See more. The action you just performed triggered the security solution. The only way I can stop it is if I press the pause or change the channel. How many shows can I record at a time on DVR optimum? The back arrows show on the screen and there's lots of buffer (as also proved by the ability to jump back) but it does nothing. To view your recordings, simply go to the My TV menu and select Recorded TV. The service is available with Optimums digital television packages, and customers can choose from the standard Optimum DVR system or upgrade to an Enhanced DVR that offers additional features such as recording four shows at once, programming activities, and more. Google is king of the cloud and their big selling point is their awesome DVR service. Finally, select Return to. Some packages come with access to DVR service while others do not. Type your message in the text area near the bottom of the window. DVR also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays. I wish I could just talk to someone at comcast, but of course you can't. I've found that putting the box to sleep through the settings menu has the same affect. Performance & security by Cloudflare. If you want a response from the company it is best to contact Customer Support. Oftentimes, performing a System Refresh on your X1 box can fix most issues you may experience not unlike yours. Stay updated on the latest products and services anytime anywhere. WebX1 now features a simplified interface and quicker navigation to continue watching live TV, episodes or playlist content. You have up to 300 hours of Standard Definition (SD) or up to 75 hours of High Definition (HD) in storage space. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! 99 per month for the first 12 months of service. I've tried Do you have that? Thanks for bringing your TV plackback issues to the attention of our community! Am I missing some other hardware that they're not advertising? Do not ask or give PII. This lets you start, stop and manage recording from outside the home, as well as search for programs, set up auto recording for your favorite shows and receive recommendations for programs to record. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. The homeowners just want to watch TV that isn't complicated. The Samsung boxes are the only way to have full optimum tv without using the altice one modem router combo box, which is This website uses cookies to improve your experience while you navigate through the website. A DVR (Digital Video Recorder) is a device that will record content that you get with cable TV. If that doesn't work, our corporate team is here for you. You can record TV shows, movies and other programming that is broadcast by your cable provider. In the top right corner, you'll see a little chat icon near the bell icon. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the power is out, then the cable box is not receiving any power and could not be connected to the network. Spectrum TV app: Download and get started - Spectrum Support Spectrum TV app on Apple TV - Spectrum Support Cloud DVR (cDVR) and Cloud DVR Plus FAQs - Spectrum Support FAQs Q5: Can I rewind live TV or Optimum gives you lots of channels for decent pricing, but youll have to watch out for hidden fees.Does Optimum have fees? We're looking forward to helping make this right. If a customer wants to add premium channels, like HBO or Cinemax, they can do so at an additional cost, but the basic Optimum Senior Plan comes with plenty of great features and options. BUFoZTr|_R&RxL( b$(" "XKZ('jJ"^$h&-d%M&y7E"2rb Make sure you are signed in with your Xfinity credentials. We appreciate the time you've spent with us and hope for many more. Call Optimums main sales department at +1-866-200-7273 to add new Optimum internet, cable TV, or phone services to your account. Try swapping out the HDMI cable for a new one to make sure that it isnt damaged. 0000000896 00000 n We will be asked to do a refresh, it might work for awhile, then the issue will return. In the top right corner, you'll see a little chat icon near the bell icon. It sounds like the only solution is to drive 30 miles and exchange it at the nearest Xfinity store. If youre heading out of town for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking Message us. Just ask the agent to freeze your service for up to six months. 0000000016 00000 n We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Could you first initiate a chat and start with your full name and address? Does it? Thanks! 0000001788 00000 n For more information, please see our Canceling Optimum service. 2 years ago. Yes, you can pause Optimum at any time. System refresh works for a while, but continues to happen often. WebWhen you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. WebNot all devices use the same technology which means not every device supports fast forward and rewind of live TV on BBC iPlayer. You want to watch TV on your time, so weve built a DVR that lets you. How do I choose between my boyfriend and my best friend? 0000015888 00000 n When you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. Press PLAY when you want your program to resume. Rewind a live program Press REWIND to move up to four times faster than normal. The arrows on the status bar show what speed youre rewinding at. Press PLAY to resume watching at normal speed. There are no long-term contracts or additional fees, so customers can customize their service whenever they want. This is usually positioned on the lower portion of the box and is a small, red Reset button. However, when I do, the stream skips to a totally different point in time on that channel. The error message DVR Service Unavailable may appear for a number of reasons: Power was unplugged to either the Expander (external hard drive) or the Digital Box while a recording was in progress. Sep 20, 2021. Begin typing your search term above and press enter to search. During the reset process, the digital cable box will display hold followed by turn on. If all the above steps dont work and youre still experiencing issues with your cable box not getting a signal, then you should contact your cable provider for further assistance. WebTo correct the issue of the guide showing no data, please perform the following: Unplug the power cord and unscrew the coaxial cable from the back of the box. To send a "direct message" / "private message" message to Xfinity Support: Click the "Direct Message" icon or https://comca.st/3HIAjwK, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Click the "New message" (pencil and paper) icon, 3. If youre dealing with Wi-Fi problems on Optimum hardware or a possible service outage, Optimum offers 24/7 tech support at the local phone number for your Optimum region. Click the direct message icon Second, check your remote and make sure the batteries havent run out. With Optimum FlexAbility, youre in control to choose the DVR that works for you. z@s@vop 7 @fEd\\ 2GH ,!^w!VmgIE";khe>^%it'ya%n4W#;ol^d2NbLmV^yVX2n7gmU]T,|$%uK/@hy.wz_[h8?mQy8T*-| tis,W4`JM-;)RXH4& QXJAnJmq&^-a2~}{/ E]KIrcihn\Vz4P(rv\O ?Y;rx^'/eD l[voJ|&&I~_#jz}UPwxW,b8"O"zpr% ( A B, @pqy L}. We dont really do DVRs anymore. 31 Messages. I have the same problem, I was wondering if I have to have the show on from the start to be able to Rewind on Shaw. The form covers account transfer scenarios like changing your account name after a marriage or transferring account ownership if the old account holder passed away. Optimum has almost all the popular channels in the US, but if you need more channels, then Verizon Fios is the only TV provider to offer more channels than Optimum TV. Optimum gives you the ability to record up to 15 programs at once, even while youre watching something else. Recently, I lost the ability to Pause, Rewind, and Fast Forward live TV. The sales departments hours are 8:00 a.m. to 8:00 p.m. #7. oblongOOblinkers said: And I also just read that 2021 Sony's don't have any catch up apps either. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I cant fast forward.I cant pause I cant replay nothing. Why does such a thing exist? A drop-down list appears. The new player on the market is YouTube TV, which gives you 40+ channels for $35 a month. With my Humax PVR I could pause and rewind live TV by default. DVR rewind and fast forward are working. This cookie is set by GDPR Cookie Consent plugin. 2010-2023 CableTV. 0000014111 00000 n We'd hat e to see you go. WebWednesday, September 1st, 2021 7:24 PM Closed Can't rewind pause or fast forward my live tv Having issues with my tv not rewinding, fast forwarding or pausing. The recording will automatically stop when the program ends. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. hbbd``b`@`{$D !b-b+ DL2 Hpm@100Mg` B . Contact us The cost of DVR service with Optimum depends on your specific TV package. You also get access to Optimums network of WiFi hotspots and its On Demand library, so you can enjoy streaming media on the go. Visit Optimums support page to find tutorials thatll answer common internet, TV, phone, and account questions. If the connections are secure but the cable box still does not work, then it may be possible that the cable box may be defective. Are you still having issues with the DVR rewind and fast-forward functions? Unfortunately, Xfinity's X1 DVR comes with a few fees. Yes, you can buy a DVR for your cable TV. After a technician has installed the new package at your house and all other requirements have been met, your Optimum service should be downgraded. aq|Y:V)3 First, check that all the cables are connected properly. I get a message that the set top box doesn't support it. What is the formula for calculating solute potential? 0000001353 00000 n If you dont have one or dont remember it, go to optimum.net/idhelp or Channel 903 on your TV.
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