Try restarting your Whole Home Wi-Fi. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Also, it is unable to receive a stable connection from Smart Hub. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. On the home screen, select More, Your wi-fi network and then Set up new disc. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help This article will give you a specific explanation of this problem and a full tutorial on fixing it. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. What does the orange LED on the disc mean? Step 4. gibbylinks. Find the best location for you Complete Wi-Fi Disc | BT Business Step 2. The light on your disc will turn red wait until it turns solid blue again before continuing. How do I set up Complete Wi-Fi? | BT Help You need to activate it by following the instructions in the email we sent you. In the My BT app, go to Hub settings and select Update Wireless Network. Dont put the disc on fragile surfaces to avoid breaking or scratching. on 29-01-2019 For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. No action required - it takes approximately 60 seconds to fully turn on. Dont use another power adapter. Do not use it if it is damaged to prevent danger. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. It is one of the best ways to troubleshoot the problem quickly and effectively. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can follow internet usage, bill, and products of the UK companys extras. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Proceed to the location in your house BT app is guiding you. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Ask for an engineer to install Openreach if you dont have My BT app. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Step 3. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. You can download the My BT app from the App Store or Google Play Store. If you're a new customer, we'll have created your BT ID when you joined. The hub's administrator password allows you to log in to the device system. On the home screen, select. Re: Setup Complete Wi-Fi (Black disc) without cable? Do you want to learn how to set up a BT WiFi disc with simple steps? Wait until the disc has cooled down before turning back on. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. 10-07-2020 - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Use the disc location checker in the My BT app to find the best location for your disc. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Announcements, Guides & Community Updates. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Alternatively, follow the steps below to connect using an ethernet cable. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Unplug the cable. on If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. The LED will flash blue slowly. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. on You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Step 5. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You can use the ethernet port on the disk to pair it with your hub. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Take a look at the video and information below about getting set up. Not got the app? You can consider this method as the last resort, even if your Shaw modem flashing green. The LED is permanently red and the new disc doesn't appear in the app. 19h54. on The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. You need the My BT app to find out where to place your discs for the best signal. 31-03-2019 You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. If you don't have this or want to know more see What is a BT ID and how can I get one? The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Working out the best location for your Complete Wi-Fi Disc is straightforward. on Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. When your disc light turns blue, unplug the power cable. 22h29. Wonder if any one else has had this problem? Every time the Internet passes via a second device, such as an extender, some speed is lost. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. Step 2. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. This will take you through the setup and suggest the best place for your discs. This is clearley explained in the set-up instructions. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. 30-03-2019 BT Hub, BT Voyager and Connected Devices GPL code. You must connect them with an Ethernet cable through another disc. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. Set up the BT disc through an Ethernet cable. Thanks for making and sharing it! These easy steps will quickly have you up and running. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. But if you cant move it, dont worry, your disc will work OK. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. I am having the same problem. You can use the ethernet port on the disk to pair it with your hub. Plug your Wi-Fi Disc into a power socket and turn it on. You are prompted to type the Admin password. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. How do I set up Complete Wi-Fi? | BT Help The best spot for your Wi-Fi Disc. Where should I install the Wi-Fi extender? You also consider some methods to keep the disc safe. In the My BT app, go to Hub settings and select Update Wireless Network. Go to Advanced Settings and choose Wireless. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Only your first disc can be connected to the hub (router) using an Ethernet cable. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. The light flash red and within a few seconds turn solid blue Step 2. Your first disc will use the Ethernet port to connect to your hub (router). What's the Admin password and why do I need it? There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Step 5. I just thought I'd ask if there was an alternative method to restore the connection. We offer you a detailed step to help you set up BT disc quickly without hassle. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips].
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