1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. This costs nothing and you should have one in any case when in Europe.. You're entitled to the same amount of care for the same price (which your insurance covers) as a local. Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000209856 00000 n 5. 0000310568 00000 n Additionally, the promotional code cannot be applied to any package bookings. 0000135369 00000 n 0000163243 00000 n 0000160877 00000 n If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. 62. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. 15. 0000188176 00000 n www.biba.org.uk Tel: 0370 950 1790 Join the 1,367 people who've already reviewed Eurostar. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 0000124955 00000 n 0000120843 00000 n 6. 0000191155 00000 n 64. Underscribe your policy online in a few steps and get your policy directly in your mailbox. Service and exchange fees already paid are not refundable. 0000132937 00000 n 0000207075 00000 n Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. 0000142286 00000 n Can I change my booking? 10. 22. 0000184960 00000 n (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 0000163421 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 0000168296 00000 n 0000185694 00000 n 50. 0000220237 00000 n 0000272302 00000 n 0000175087 00000 n 18. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. 0000107869 00000 n If you wish to use the promotional code for a child they will be required to travel at the adult rate. For any other information, please visit our Help Centre. 0000200879 00000 n 0000225681 00000 n You can telephone Free Spirit on 0345 609 8864 or It's never good buying cancelation policy from the party who actually supplies your tickets. 7. Do not collect email addresses or other personal details or use the service to send spam. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and. 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. 0000160119 00000 n 0000176739 00000 n Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000140796 00000 n 0000264816 00000 n Mondial Assistance (UK) Limited FCA . Do not pretend to be anyone other than yourself. 0000174561 00000 n 0000216381 00000 n 0000085728 00000 n After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). 0000138328 00000 n Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. 49. The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. 0000161061 00000 n Anyone with experience of Eurostar Travel insurance? Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. 8. If you can show differently, I'd be interested to hear. Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. Any failure to cooperate, any non-authorised movement to and from the Dedicated Coach and/or any refusal from any intra-Schengen passenger to get off the train at Lille or Calais may result in the intervention of security and border authorities, without prejudice to the exercise of our right to exclude you from carriage under clauses 40.1 and 40.3 below. Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion. 0000411940 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 0000022274 00000 n Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. Then book directly with Eurostar with no extra fees. Can I change my booking? 0000148590 00000 n 0000173118 00000 n The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. 0000225177 00000 n ComplaintsAny complaints should be addressed to our Customer Care department in writing(for contact details, see our websitecontact-us/eurostar-contact-details?faq). We can only consider claims made if you provide reasonable supporting evidence of an error. 2. where claim forms can be obtained immediately via email or by downloading from the site. 0000169712 00000 n 0000444982 00000 n 20. 0000128800 00000 n The expiry date of your e-voucher is the deadline for redeeming it. 50% of the cost of the affected leg as a cash refund. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 0000144928 00000 n Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. 0000155764 00000 n Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. 60. If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. All rights are reserved by Eurostar International Limited and its associated companies. 0000196825 00000 n If you fail to complyyou may not be allowed to board the train and in such circumstances a refundis only available where the ticket type allows. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. 0000264750 00000 n The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. 54. 9. 0000119955 00000 n We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). You are solely responsible for your use of the service and the consequences of such use. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000246095 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Kitchen knives and household utensils.DIY tools such as screwdrivers, drills & hammers. 0000219328 00000 n 0000015972 00000 n Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. Do Naples-Milan trains change direction at Roma Termini? 0000127538 00000 n call. You dont have to travel by 30 December 2021, simply make your new booking by this date. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. 0000039168 00000 n It is always wise for you to run an anti-virus program on all material downloaded from the Internet. If you bought your policy at the same time as your EurostarTM ticket, UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? (Small folding pocket knives with blades under 75mm are the exception & are permitted). 0000166597 00000 n Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 19. Sometimes things go wrong and our trains are delayed or cancelled. 0000196657 00000 n 0000274378 00000 n 0000211337 00000 n ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. It's a comprehensive policy, including medical insurance. 17. Was this answer helpful? 23. 0000224673 00000 n Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000421594 00000 n 0000162154 00000 n Travelling to Switzerland, with Eurostar included in the trip. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Compensation is awarded if the cause of disruption can be . If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. You can only use the promotional code once. 0000164350 00000 n 0000189292 00000 n Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. 30. Your policy does not cover all possible events and expenses. more. e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. 0000163599 00000 n As that is what all responsible travellers do! 0000194103 00000 n You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. 17. To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 0000127708 00000 n 0000143052 00000 n Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 0000178399 00000 n 0000213481 00000 n 0000125311 00000 n You need a valid ticket to travel on Eurostar, 3. Make sure you comply with the ticket gate closureand boarding time. 42. See more. In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket. 0000129572 00000 n 2023 Eurostar International Ltd. All Rights Reserved. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. The decision of Eurostar in all matters under its respective control is final and binding. 51. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 7. Click here if your service is cancelled and you need further info including how to request a refund. Actually, no. 0000184216 00000 n If you have submitted a claim to our Traveller Care department but are unsatisfied with the response, or if you have not received any response within the three-month delay, you can contact in English or French the Mdiation SNCF Voyageurs either online on the following link: https://mediation.sncf-voyageurs.com/ or by post to:, Mdiation SNCF Voyageurs ,TSA 37701 59973 Tourcoing Cedex France. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. Liability in case a journey cannot be continued the same day, 35. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000258205 00000 n 2. 0000006716 00000 n e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. Can I use my compensation e-voucher to buy travel insurance at eurostar.com? 58. 0000133694 00000 n The last thing you want to worry about on your trip is any unexpected costs. What happens if Eurostar cancels my train? Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. In particular, do not infringe intellectual property rights, do not act in any way that could prejudice minors, do not reveal confidential or sensitive information and do not engage in any criminal offence or encourage others to do so. We will not amend these Conditions of Carriage with retroactive effect following your date of travel. 0000131085 00000 n Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. 14. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). ticket you should call Eurostar. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? No alterations, refunds or exchanges will be permitted once the reservation has been accepted. Members of staff will only carry luggage where you are eligible for special assistance. Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? 0000224495 00000 n 25% of the cost of the affected leg as a cash refund. Links to this website shall not be setup without the written consent of Eurostar International Limited.
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