Please let us know if you need additional help. Order previews are not automatically sent. 0 Likes Reply I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. This was back in late February and early March. Pay Bill, See Offers with My Verizon Fios Login Cookie Notice iPhone 14 order delays here's the latest delivery times - Tom's Guide It still says on hold after doing all that. All seemed well as I entered my cc pmt info while on the phone with the rep. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. How do I get my In-Store Pickup? To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Called Verizon, was told I can just cancel and re-order. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Archived post. I did that, but ended up cancelling my order that Wednesday because there was no progress. I was getting the same processing message for over a week on that one. Add, manage, and cancel all your subscriptions in one place. Excludes Verizon Prepaid plans. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Placed an online order 5/6 at 11:38am. I asked them to re-run my card again, and they said it was declined a second time. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! r/verizon on Reddit: iPhone 13 Order on hold and action required, but This is a huge issue and I need help ASAP. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Get $360 when you bring your phone. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Plus get discounts. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. I am having the same issue and nobody I have talked to from Verizon has been able to help. Correct answers are available for this post. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Have a phone you love? If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Not enough money? Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Tap View orders . If you've already taken this step, check your email for updates.". Received an email notice to finish my purchase a couple of hours ago. Also, check to see if the email is in your SPAM or junk folder. Each suspension type offers a different maximum suspension period and a different billing arrangement. Happened to me. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. May require scrolling down. They deliver free, usually the next day. And guess what?!! $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. How do I search for my orders? Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Any normal person would have moved to another provider (AT&T) in my case. This suspension is only available for voice devices. For more information, please see our The app keeps telling me to "take action": "To process your order, we need you to take action. After we are both following eachother, please send me a direct message so I can review this for you. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Call Verizon. Details: Your service can be suspended between 30 days to 9 months. and our Scan this QR code to download the app now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ScootinFruity 9 yr. ago. Now my order status shows: We received your order and it is in process. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Please Verizon, how can I get my iPhone. Privacy Policy. During the suspension, you wont be charged for voice, data or feature subscriptions. And in the process, they mess up the order the second or third time in some cases. Fios Order Status & Confirmation | Verizon Billing & Account If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Suspend service for military, vacation or lost phone FAQs | Verizon Buy the New Apple Airpods Pro (2nd Generation) | Verizon Iphone order put on hold!? - Verizon Community If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Correct answers are available for this post. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? I did that, now my order i on hold with action required which is Review and accept T&C. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. and they have no idea what it is and how to deal with it. If it were to be delivered you would have a tracking number over night. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Cookie Notice Thanks, everyone, for your helpful responses! For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. You must wait until the pending order is completed or you can remove (cancel) it. This suspension option is only available once every 12 months. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. You should be good just make sure you ask who ever helps you. Will it take longer to get to me now? How long does it take for an order to process? : r/verizon - Reddit I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Please sign in again to continue. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Sign in to manage & troubleshoot your services. $199.99 was $249.99 Pricing reflects 20% savings. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Thank you. It still says on hold after doing all that. Wondering if anyone knows what if anything I can do on my own tonight. mobile hotspot device, tablet, etc.). You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. We do not hold mobile numbers for non-voice devices (e.g. Perhaps your phone is missing and you want to make sure no one else uses your line. To suspend your service, please sign in toMy Verizon, or use the My Fios app. They make it easy and stress free. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. At this point don't think my phone is shipping by 10/22. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Correct answers are available for this post. You must reconnect service to the mobile number before the 3 years and 90 days are up. Scan this QR code to download the app now. I have been purchasing my iPhones from Apple. I will update my post if it does but I highly doubt it will. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. If those rates are normally lower, youll continue to pay that lower price as your rate. How do I check the status of an order? They should've sent you an email about your order being put on hold. Get up to $500 when you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once an order is complete, well send a receipt or order confirmation via email or text message. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. 1. View orders FAQs - Verizon Enterprise Solutions I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Welcome to /r/Verizon! They should've sent you an email about your order being put on hold. It's one of the quickest ways to get a non-Pro iPhone 14 right now. Click Orders, then click View order status. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? Shout out to Silvester, you deserve a raise!! Have a phone you love? I have never had to worry about a wait getting somebody to pick up the line. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Hi codylock, I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Called, held for 50 min, spoke to an agent. Vacation Hold: Pause Your Service | CenturyLink Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. 30 days or greater if you are a member of the National Guard. Anyone has similar experience with me? Archived post. The service order confirmation is your official receipt once the order is submitted. Create a work order to pause your services on the day you specified. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. llyndrael, When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. It can help you save money and allows you to keep your telephone number. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Suspend or Reconnect Your Verizon Wireless Service Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Get up to $500 when you. This is to ensure you are getting the products and services at the price you agreed to. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. He sent a link and I entered pmt info again. On hold until I verify my order? : r/verizon - Reddit While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. New comments cannot be posted and votes cannot be cast. Order status: processing? : r/verizon - Reddit I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Follow us on Twitter @VZWSupport, Have a phone you love? Scan this QR code to download the app now. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! If prompted, enter your password, fingerprint or Face ID. I am spending my 3rd hour with them - same message "Max order read attempt reached." You may get multiple order previews if there are changes made and other previews sent. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. Can anyone from Verizon contact me? On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. For more information, please see our Please follow us on Twitter @VZWSUPPORT. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. I sent an e-mail just as you did and still have never received a response. calling 8am sharp haha!! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. 256 gb iPhone Pro, Sierra Blue. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. But I do know that some orders got pushed back further due to not as much product coming in as expected. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Sign-in to My Verizon Fios today! Scroll to the bottom then tap Documents & receipts . New comments cannot be posted and votes cannot be cast. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). If you have multi-device protection on your account, it will continue to be billed. There are many reasons why you may need to suspend your service. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. when the site is full of bugs? Yes, monthly billing will continue for certain charges and taxes. They just need to confirm your security deposito. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. You can't have more than one pending order on your account at a time. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. I too had the same issue and no one responded properly. There is a one-time charge to initiate a vacation suspend. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. Yes, if the new date is not greater than 9 months. Last night I started a line with Verizon and ordered a used phone through them. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. How do I make a Curbside or Doorside Pickup? I have never had to worry about a wait getting somebody to pick up the line. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Will it take longer to get to me now? AndreaS_VZW Can someone please help me figure out why this order is taking so long? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Verizon customer now for 17 years but just about to end! Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Call Verizon. The app keeps telling me to "take action": "To process your order, we need you to take action. Call 1-866-338-7390, which is a line for internet orders. I apologize for the delay with your order. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). Have a phone you love? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Excludes Verizon Prepaid plans. To start the claim process, visit phoneclaim.com/verizon. Payment not taken yet. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Choose from our 5G unlimited plans - all on the same easy-to-manage account. You can't complete additional orders while you have a pending order on your account. Sign in to manage & troubleshoot your services. Privacy Policy. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. The person he spoke with said that they couldn't get the order to open up that something was wrong. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly.
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