Even some of the myQ troubleshooting documentation states this as well. @nickrout, can you help with where and how logging is increased and where to look? Resync your remotes, likely a neighbor has synced up with your device. I discovered that it only happens when my neighbor uses their garage door. First off make sure your device is "reset" by making sure the blue indicator light is blinking. As a Works with Nest product, you can control and view Nest thermostats or cameras from the MyQ app. In my experience the bad state updates come from poor device type or smartapp handling. Until they do, the Chamberlain MyQ is the smart garage-door opener I'd recommend. 2. Sounds as though you have the aftermarket kit. That's the first failed close detection on MyQ after several daily opens/closes since June. garage door opener, light control) uses proprietary security encryption. All rights reserved. Is that even possible? The MyQ system also works with the Wink Hub. Shared reports will be automatically deleted from the dealers database after 30 days. Is It Possible To Play Different Music On Multiple Echo Devices. So recent changes may be causing an issue with device status. As easy as I found the MyQ installation, there's no getting around the fact that it's far easier to simply reach up and hit the old-school opener clipped to the windshield visor in my car. Troubleshooting Garage Door Sensors - A-All Style Garage Door Did you figure it out? At $70, it nearly doubles the cost of your garage investment, but that's worth it for HomeKit users, given that it adds Siri voice commands, scheduling and automation. just open and close your garage door two times using the equipment already installed. Thoughts? Connected access solutions for your entire facility. myQ Diagnostics can save you time and money if its an easy fix you can do yourself or remove the hassle of trying to find the right Dealer when you need one. If the device has already been paired with your mobile phone app, youre going to start by disconnecting it. MyQ Sensor Issue . This is commonly caused by an issue with the safety sensors or an obstruction preventing the door from closing. In general I find MyQ to be the most robust and safe solution. If its not a rare occurrence for you to find yourself wondering whether you closed the garage door or not on your way out, then it might be time to invest in a smart garage door opener. Is there any hope that someone can use the same method to finally be able to control MyQ locally for Home Assistant? You probably should look at the below linked thread, for that information, and post any questions there. I keep getting an error message. After going through that it will connect this device to the internet. Secure your packages with Amazon Key In-Garage Delivery. Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. What products are compatible with myQ Diagnostics? Thats my paranoia about smart garage door opener/lock, sorry it happened to you. If you tap on the right, the settings of this device open. If that doesnt yield any results, the next thing to do is just simply reinstall the app itself. The article mentions they dumped the MyQ hub microprocessor and discovered the local API. This happens whether I'm home or away, day or night. That's not a lot of money, but it feels like a low blow from Chamberlain with so many other manufacturers providing these integrations for free. Make your K-8 school safer with smart amenities for your staff and students. Connected access solutions for your entire facility. Couple tips: if the blue indicator light is not flashing, the device is not ready to setup new wifi. 2023 CNET, a Red Ventures company. The tilt sensor accurately identify the state of the door. We won't send you spam. OK so here is what I came up with. 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered). Just some ideas to troubleshoot, try block your MyQ wifi access at your router so it can be activated except by physical openers to see if unrequested opening still happens. Easily share your myQ Diagnotic health report with your Dealer from the myQ app to ensure they bring the right tools and parts needed for a rapid repair. Check the Wi-Fi hub. Both respond. Anyone else have such random issues with MyQ and/or HA Garage door covers? unless hmmm let me look at the security cameras again. MyQ garage door sensor issue : r/homeautomation - Reddit If I share a health report with a dealer or customer service, will they be able to monitor or control my device without my knowledge? That's when I came across this: https://www.mcafee.com/blogs/other-blogs/mcafee-labs/we-be-jammin-bypassing-chamberlain-myq-garage-doors/. No, myQ Diagnostics is not an open data source. The myQ troubleshooting overview provides access to articles that will assist with troubleshooting myQ. Here is the MyQ troubleshooting guide that seemed to help the most: https://support.chamberlaingroup.com/s/article/How-to-start-over-if-the-MyQ-Home-Bridge-setup-failed#:~:text=Reset%20the%20myQ%20Home%20Bridge&text=Press%20and%20hold%20the%20Settings%20button%20a%20second%20time%2C%20until,and%20plug%20in%20the%20unit. When you look at the myQ Home Bridge device, it will no longer be blinking blue, there will be a SOLID green meaning it is in fact connected to you network. I should note I have two doors, did both the same. Opening the garage via a HomePod isn't possible, as Apple considers the garage door a security device, but you can close the door and check its status. Also, do you have a wall switch for the garage? They are gone now but I plan to get with them later and see if it does it again. 3 Common myQ Smart Garage Door Opener Problems Troubleshooting myQ Support: App & Smart Garage Resources | myQ Its a simple fix but it works a lot of the time. Go through the typical iOS or Android Bluetooth pairing process to link the devices and share your home Wi-Fi settings between your phone and the MyQ base station. My neighbors come and go a lot every day, so I dunno why this happens less frequently. Chamberlain is keeping its options open among the various smart-home platforms out there. But, like Google, you'll have to pay a subscription fee after a 30-day trial, something very few other manufacturers require for IFTTT support. Keep in the cold by modernizing to a smart facility. Locate both safety reversing sensors located on each side of the garage door, usually fastened to the door tracks, no higher than 6 inches above the garage floor. It doesn't go into much detail, but it does have some proof of concept screen shots. Just be prepared to feel the itch to add more smart products once you start using it. Is there a way to tell more about what happened? Make your K-8 school safer with smart amenities for your staff and students. Modernize all the ins and outs of your business. The MyQ issue I had this morning was actually the tilt sensor hardware. As a result, Chamberlain disabled the schedule-to-close feature for everyone with this model number. Once the hub receives power, it should go back online, and you can carry on with using the app to control it. Both at 100% after a year. I am also seeing: 10:08:00 AM: error java.util.concurrent.TimeoutException: Execution time exceeded 20 app execution seconds @ line 601 when closing the app from the device page, and it never refreshes to closed (gets stuck on closing) unless you manually refresh it. Todays was the reverse, they shut their door and mine opened. In the myQ app, tap the menu option (3 dots) thats displayed next to your Wi-Fi enabled garage door opener on the Home Screen to be taken to Device Settings., Select the arrow next to myQ Diagnostics to view device status, Select Send Report to share your health report with your Dealer., For more information on how to use myQ Diagnostics please read the. In fact they should come home soon and Ill see what happens. The basics of the MyQ all work as expected, but soon after you install it you start wondering what else it can do. Amazon Alexa isn't on Chamberlain's list of technology partners, though you can use IFTTT to create a custom recipe for closing the door and controlling the MyQ's light. The Chamberlain Group LLC, the corporate parent company to LiftMaster, Chamberlain, Merlin and Grifco, is a global leader in access solutions and products. It also grants you the ability to set custom alerts and monitor whether your garage door is open or closed. Im technical enough to edit code when I know where and what but just havent had the time. https://www.chamberlain.com/myq-home-bridge/p/MYQ-G0303-SP, https://support.chamberlaingroup.com/s/article/How-to-start-over-if-the-MyQ-Home-Bridge-setup-failed#:~:text=Reset%20the%20myQ%20Home%20Bridge&text=Press%20and%20hold%20the%20Settings%20button%20a%20second%20time%2C%20until,and%20plug%20in%20the%20unit. Cookie Notice Improve Security and Management Capabilities. How to Resolve Connection Issues with the myQ Home Control App - LiftMaster The HA log shows changed to opening and then changed to open at that time. Even though its very convenient and easily maneuvered, there are some issues you can come across while using this device. You just need to open your phone settings and find your way to app options. Rich was the editorial lead for CNET's Home and Wellness sections, based in Louisville, Kentucky. 4.) one is due to SmartThings polling not working, and the other is due to MyQ not being able to send events to SmartThings (requiring polling to keep the states refreshed). If you need help with your myQ app or smart equipmentwhether its installation, connectivity or featureswe have you covered. Uninstall and reinstall the app. I have ST hub but have never edited any code or accessed it past the basic install. Loosen the wing nut on the front of the receiving sensor (green LED) then align the sensor so both lenses are pointing at each . Then when I tried to pair with my sensor it just say "Error while preparing sensor" I tried replacing batteries and clearing channel 1 and 2 but nothing works. Nothing in schedules. When I was setting up the MyQ the first time for that door, my neighbors arrived home and opened their door. If you are an existing myQ user with a Wi-Fi enabled LiftMaster or Chamberlain brand garage door opener youre ready to get started. If you use either SmartThings, you'll either need to find a workaround, as SmartThings users have already done, or hope for official compatibility soon. (MyQ), https://www.home-assistant.io/components/logger/. Just bought a new house, 3 car garage - 1 double, 1 single. 1.) MyQ Garage Door issue questions - Novice Help - Hubitat But the Door Opener doesn't seem to be picking up changes to it any . Havent pounded on it much yet but it seems to address my issues. Obviously, if I am gonna spend $50 on the gateway, Id like to repurpose the SmartSense multi, but I am concerned that MyQ may behave similar to other third party integrations I have (thermostat, Hue) in so much that they never seem to refresh in a timely matter (or at all). Powered by Discourse, best viewed with JavaScript enabled, Yikes! Such a scary thing! Seeing huge lag on updating status in the app ( I have a SmartApp that tells me if it has been left open for more than 30 minutes. The myQ Garage door sensor has a yellow LED light. There should be a solid green light. Got that 13 minutes late. Yikes! Garage door opened on its own - why? (MyQ) @JTPublic, I cant tell anything from the logbook. The world of connected garage door openers is surprisingly broad. Update the myQ app today to stay current and connected. The $100 Chamberlain MyQ Garage Door Opener lets you open and close your garage door from anywhere with an internet connection. Open the myQ app to know when theres a problem, so you dont have to guess. door, gate or lighting, and you may not receive alerts during this time. Hold the button until the light starts to blink blue and then release it. I have a problem where maybe 10% of the time the garage door command is not received to open/close. More in a bit. One usability quirk with the MyQ comes when you have multiple residents in a home. However, Im not pointing an accusing finger at the MyQ cloud (not just yet) because this may be due to a storm-induced voltage glitch that caused the device to reset itself ( and open the door). The question to the issue is at the top of the page and is based on the issue. After you update the code, you will need to open the MyQ Lite SmartApp config in the SmartThings Classic mobile app and tap on "Modify Devices." Tap all the way through selecting your devices and hit save. Compatibility requires a subscription fee after the 30-day free trial period ends. Notification of door opening when away/at certain times. I have had MyQ setup and work well for a while now. Motion sensor turns on lights only when door is closed. It opens and closes via every other method with no problem! There's no need to mess with breaker switches or hard wiring the hub to anything, making it an exception in its category. We have ours set to 10 minutes and it seems more reliable than the 10 min ST smartapp auto close that I have with the Lowes Iris GD00Z-1 opener on the other door. Have an app that turns garage lights on motion if the door is closed and the lights never come on. I get too frequent server errors. I have two reasons to do it now. If youve confirmed that your hub is getting power, but it still wont change its status from offline to online then it could mean that your network connection is the one at fault for this. In that case, you should then up the ante and clear the app data. So my setup was a Genie 2028. Could it be a faulty device? If you have any trouble getting these pieces to work, try resetting the Home Bridge. Next open/close worked fine. Have your Dealer on speed dial so you can quickly contact them when you need help. Test the garage door opener from the remote or door control. This enables HomeKit compatibility for MyQ hubs and openers. Im really disappointed in the MyQ from a SmartThings perspective. 10 49 unit buildings, get the smart-amenities of a high-rise at an affordable price for decision makers. [image] Garage door also packed in a similar electric box at top of door from Home Depot, wrap all in some bubble wrap and add a batt holder for easy swap out, but never swapped out yet. Curious about this. I feel this could be the killer hook to really get adoption of the smart home. In order for my SmartThings Hub to communicate with TWO Elite Series 8500 garage door openers, which one (or ones) do I need, the 828LM and/or the 821LM? Two, I have an adt alarm panel with a bunch of wired sensors, motion etc. I keep it the Den between the ST hub and wifi router, 12 inches apart. Read our story. Give residents the ability to manage and control property access. The double has an existing MyQ Liftmaster opener - I've added it to the app without issue. It also grants you the ability to set custom alerts and . There was no power outage (I get alerts from a UPS). Unplug the router and plug it back in. To me this is SUCH a BIG deal. How can I locate a dealer to fix my garage door opener with myQ Diagnostics? Any help from MyQ ? This is how the MyQ starts you thinking about adding more devices. Fortunately it's rather good at accommodating them. Gated communities and high-rise communities, get the smart-amenities your residents desire. Notification that door is open when presence sensor reports away. Inside the folder you will find storage options. 10 49 unit buildings, get the smart-amenities of a high-rise at an affordable price for decision makers. Gated communities and high-rise communities, get the smart-amenities your residents desire. Start by verifying that your myQ hub is actually connected to its power source. Choose when to share a health report with a Dealer and stop sharing your device data status at any time. If there is an issue with the signal getting to the hub, the app can report the door in the incorrect position. If it doesn't reconnect, see Unable to Connect a myQ Garage, myQ Smart Garage Hub, or Smart Garage Control to Home Wi-Fi Network Overview to further troubleshoot. How to Test the Door Sensor - LiftMaster Who can add a dealer to save in the My Dealer section of the app? Lamp module control is not currently working. Its not uncommon to come across this issue if you are installing your smart device for the first time. Well, sometimes it really is zebras. Use the remote control to close the garage door. What if it could learn when you're coming and going and respond automatically? After reinstalling the app, look for the app with the myQ logo. Hey so I had a terrible time adding the MyQ Home Bridge and adding homekit to a non-chamberlain/liftmaster garage. MyQ Garage Door Status stuck in 'Opening' - SmartThings Community bring you the secure and reliable service you would expect from LiftMaster. MyQ is a better door opener. What I find interesting is the fact it enrolled the neighbors code despite the distance between the device and the neighbor at the time of pairing. Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. Here is what I know from logs, and a separate video surveillance system. So this only indirectly has anything to do with me enrolling in MyQ. Some troubleshooting options include a power-down test or relocating the device. I was so nervous at night that I unplugged the garage door so it wouldnt open in my sleep and me not hear the notification. Myq hub unable to pair with door sensor and garage door opener I havent really troubleshoot or walked through code of device types to provide an example to you. The MyQ web sites history is no additional help, it just shows open and close, not why. So they distracted me with a nice cookout dinner, and Ill clear the devices from it tomorrow, and trust they wont sneak in over night. We want to make sure you are getting the best and most secure experience possible. It's easy for those little sensors on either side of your door to get out of line. The myQ Garage door sensor has a yellow LED light. If the door closes, test the safety reversal after this . That's where Home Bridge saves the day. They reside in small frames that can easily shift over time. I am sync'd to google through HA only not the MyQ subscription. Chamberlain says the MyQ is compatible with any photoelectric sensor-equipped opener made after 1993. FWIW, my garage door has been automated for 15 years and there has never been a single unrequested opening. I have been in this (new) house for 5 months and not one problem with the doors spontaneously opening, so the idea it is a coincidence that it occurred the day I set up MyQ is pushing credibility. Havent pounded on it much yet but it seems to address my issues. (Experiments show the logbook entry is the same whether I use a clicker, or open it from HA). You could also experience connection issues if you have replaced your router or modem, or even changed the name of your wi-fi connection the MyQ hub was connected to previously. See article How to delete a place/hub from a myQ account602A device on your account already has the given device name.There is an existing hub on the account that has the same name that the app is trying to name the hub you are adding. Without alarm integration, the consumer is still stuck with alarm.com at 75/mo. Unsubscribe at any time. Want CNET to notify you of price drops and the latest stories? So now their vehicle is in my door. I've added that opener to MyQ as well and I can open the door via the app but cannot close it - getting a 'sensors misaligned' error. Cant get the door opener to connect to the myQ App. No issues. If it is, then try restarting your router. Check the entry right before it records the door opening/open. If it's not working, troubleshoot your garage door opener. I cannot find a common factor to try and diagnose it. Now you will be able to take care of it from your app. The question to the issue is at the top of the page and is based on the issue. If you have the capability poll defined, and a poll() handler to refresh your device and/or app, and it doesnt work (i.e. 3 16 comments Best Add a Comment pacfree 1 yr. ago MyQ garage door sensor issue. Thanks. It wouldve been a reach for us to claim your neighbors code got enrolled at the very moment you put the unit in learning mode! If none of these methods seem to work for you and youre facing a unique error, then we suggest getting in contact with the myQ customer support team. Between its comparatively low cost and its ease of use, the MyQ is recommendable in that it that delivers on its core promises with little fuss. 2. The MyQ sensor will NOT work for this or any Hubitat app. This will help them to work out what youre actually dealing with. The double has an existing MyQ Liftmaster opener - I've added it to the app without issue. In the meantime I was able to open her door and I live 40 minutes away, The garage door opens with the My Q app but will not close. Chamberlain's MyQ Garage is a smart-home gateway drug - CNET Then when I tried to, pair with my sensor it just say "Error while preparing sensor". Replacing that routine with an app isn't really the point of the MyQ, though. I plan to connect it to a switch in a room adjacent to the garage. Now from the myq app I am able add my hub. With the MyQ Home Bridge connected, you'll be able to use the automation and scenes functions in HomeKit to open or close your door. Any customer with amyQaccount can select and save their dealer in the app. Once it does that it will prompt you to take a picture of the homekit serial number. For more information, please see our https://www.mcafee.com/blogs/other-blogs/mcafee-labs/we-be-jammin-bypassing-chamberlain-myq-garage-doors/. MyQ reports wrong open/close state after power failure with - Github By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As often as you go in and out of your garage each day, it can be stressful when your garage door doesnt open. Installation is simple. Chamberlain MYQ-G0402 Garage-Door-Sensors, White All power and WiFi are connected. and our One of the most common reasons your garage isn't closing is because of poor alignment. Also, do you know any ST developers who might be able to just build me the gateway I need for my alarm? DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Inside the folder you will find storage options. Keep in the cold by modernizing to a smart facility. Why does my Q app not work with my new high speed Internet? We have been living here for more than 20 years with no unexpected garage door openings, but as soon as we installed MyQ wed get a random opening every few days. Note: The original door sensor included with the myQ Smart Garage Hub and the Smart Garage Control has a red LED light. Ensure raw and finished goods come in and go out efficiently. Walmart+ InHome expands into more neighborhoods for in-garage delivery. Until then, scheduling won't be an option via the MyQ app. I just set up MyQ for the first time, registering at their site, setting up the MyQ cover in HA, and sync'd to goggle. After a week of testing I have to say that this is working marvelously. Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. Our myQ support guides and resources cover a variety of topics to help you troubleshoot any issues and get peace of mind. I had a newer Liftmaster door opener; not new enough to have MyQ built in, so I replaced the inside opener using the Internet Connectivity Kit (pictured). Depending on the answer, you will be directed to the correct Knowledge article for troubleshooting the issue. Found I needed to change from garage to cover to get google to process it, no problem, it opened and closed and reported status correctly. Chat support took so long to respond that my phone gave up and disconnected. But I'm out of ideas on what to try short of replacing the opener. Cookie Notice Hope this helps someone. Was this helpful? How to Resolve a Close Error in the myQ App - LiftMaster My device worked properly before the Myq server outage last night. The wired controller based close-after-xx-minutes timer is a fail-safe if we forget to close and ISP or ST having problems. overall MyQ experience. This is not something I look at every day on my android, but when I do check the state updates open/close quickly if the ST platform is healthy. Nothing unusual in the video (lightning, wind, etc.) Sensors, switches, cameras, locks, etc. The whole point of buying a smart device is the ability to manage it from a distance using your mobile phone app. I use a MacBook. Note: The original door sensor included with the myQ Smart Garage Hub and the Smart Garage Control has a red LED light. For some reason they think performing maintenance at 10:00 pm is acceptable! Stay Connected.