Firstly disable DHCP on the router and reboot it. Hi I am in Portugal, fighting against error 02001. mark.russ, User profile for user: Your device is Immediately you should be able to see if the most up to date version is installed. Glad you tried the reset, it means I don't have to re-enter all my passwords! Does it affect live or on-demand programmes? The problem however seems to be mainly affect Samsung TV users and Roku users. 08:48 AM 21-12-2019 Use an IP Address checking website to see where your IP address is registered to. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). BBC iPlayer fraid not. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Please see our list of fixes below. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. It would appear that the BBC is collecting VPN address to block. 09:04 AM I have tried a factory reset and nothing, 16-12-2017 If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. 16-12-2017 UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. You must also update the firmware on your Smart TV by following the steps outlined below. UE55MU8000 - BBC iPlayer won't load (error 02001 If you have any questions/suggestions, please let us know in the comments down below. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Another option would be to force quit an app on your Apple TV. 15-12-2017 Is there anybody whose 2017 TV does play programmes through iPlayer? Include the model number and the version of software if possible. Our old Sony TV NEVER worked with BBC iPlayer. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 07:16 AM For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. It is common for some problems to be reported throughout the day. I suggest anyone still having a problem call Samsumg customer support asap. Type your device's model number into the search bar. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. I have been told that the 2017 TVs have now beeen certified. Copyright 1995-2023 All Rights Reserved. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. I am at a loss, can anyone help please, I can't be the only one with this problem? iplayer and My5 not showing any video. Simply disconnect and reconnect the cable if you are using a wired connection. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have 1-800-MY-APPLE, or, Sales and To access the Samsung Store, click the application icon. To avoid any confusion, my TV is: UE49MU7000. The downside is that it doesn't work with the remote (expects a touchscreen). TV. Some of you may have noticed issues with the BBC iPlayer service in recent days. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. 08:42 AM BBC iPlayer If it is not, the device will usually advise you to update your software. BBC iPlayer not working Even weirder, when I use Update. in. in. I did however get the login page today which gave me hope it would start working. Why? 09:23 PM We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Can anyone help, call BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Suggest the o/p enters his TV in that list. The USB updates firmware from my version 1210 to firmware version 1230. Try clearing settings for iplayer. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Why am I seeing an error message when I try to play No joy here sadly. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Once completed, launch the BBC iPlayer app and try watch a video. 03-02-2020 Still getting the same error message. They way I currently fix this is to update my DNS details to another IP address. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. What kind of device is it? Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. 08:03 AM Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console Engineer said that cause of the problem only identified in last week or so. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. 1 Home Entertainment Tech Resource. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. To begin, restart your computer. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Thanks anyway, 04-02-2019 in, 01-02-2019 Only option is to do it via USB stick. If that doesn't work, try upgrading your operating system. any proposed solutions on the community forums. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Select Update Now and then Yes if updates are discovered. Your devices firmware could be incompatible with the latest iPlayer version. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. JavaScript is disabled. 05-10-2018 BBC iPlayer Not Loading Error 02001 If there are no results on the page, then your model isn't listed. on my 100mbs connection from Aus getting 70mbs to london! in, Any luck?? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. in. Can anyone help, User profile for user: Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. And thats all theres to it. I was told that Sansung are aware of it and it would be fixed in the next firmware update. You could have an incompatible iPlayer version to your device. BBC iPlayer 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Solved: BBC iPlayer Not Loading Error 02001 - Samsung Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Read about our approach to external linking. Visit the App Store for your device, search the store for BBC Iplayer. You are using an out of date browser. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. I contacted Samsung support who took control of my TV, reset apps but that didn't work. They way I currently fix this is to update my DNS details to another IP address. AVForums.com is owned and operated by M2N Limited, Barneyboy. 06:20 PM (e.g. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. We believe that the behaviour only occurs on a in. Now thats interesting NOTHING will load now. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. You should see a screen asking you to use a second device to sign in. Plus it's super easy. BBC iPlayer View either the settings or support menu, then software updates. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. You must reset your Internet connection I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Detail the steps to reproduce the problem or fault. Let's look over some the general troubleshooting to see if we can get it working for you. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. 08-12-2017 Which programmes are affected? You can now delete iPlayer by selecting it. 06:03 PM Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. BBC iPlayer I played the video successfully on the two TVs. 06-01-2018 BBC iPlayer error in. 10:11 AM I too have this problem on my Q7F QLED TV. On the remote control, press the Home button, then select APPS, then Options. Read about our approach to external linking. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. I am at a loss, can anyone help please, I can't be the only one with this problem? BBC iPlayer not working I didn't even have to reset the smart hub. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. You can manually search for the iPlayer and install it here. Both machines loaded into IPlayer no problem till 1 day ago. IPlayer error 02001 Digital Spy captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of BBC iPlayer throws error 02001 on Sh | NVIDIA GeForce Forums I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001.
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