Information provided by various external sources. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. I could hear everything patients were saying since the door was wide open when the telehealth providers were communicating with me. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. Let us know about the 'Visionworks Return Policy'. I received a new pair that did exactly the same thing within 2 months time! The staff was very patient and helpful. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Not worth the sale. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. This may take up to 10 working days. Find a staff member and request a return. Overcharged $400 at checkout (was corrected before I left). UPS marked the package as delivered however my cameras never picked up a delivery. They should give him some more training he def needs customer service training if he's going to be a manager. I ordered some great glasses and can't wait to wear them! As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. Corporate do not have a customer complaint email but had to call them. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! If you feel you have received this message in error, please view our customer care I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. Carrie sales agent super sweet very patient and great customer service and greatttt deals! Dont worry, you will be able to successfully return the item. Support . Resolved "Vision works employee scratched my lense.". After 4 return visits, my prescription was still wrong. See details. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Visionworks Near Me | Visionworks Locations My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. BBB Business Profiles generally cover a three-year reporting period. Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance.. Went to the Bensalem PA store today for readers. Betty. You can also call at 1-800-784-7427. No one seem to know what's going on. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. Include a copy of the original invoice with your return shipment. So disappointed and disgusted. Incomplete returns will receive a reduced credit reflecting any missing accessories. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I think they are are great because they smile. First they totally ruined up my appointment. Call made on 4/5/23 was told they had to speak with the dr, never heard back. Visionworks Return & Refund Policies. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. 435 total complaints in the last 3 years. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! Vision and Eye Insurance | Visionworks What an inept lab and company. Or the style didnt end up suiting you like you thought. I called the store with no help and also spoke with management for a full refund. How to Write a Return Policy: Step-by-Step Guide - Termly I am now being told my glasses will be available on June 14. Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline The promise date on the glasses was May 23. My appointment was at 11:40 and I didn't leave until 3pm. All returns must be postmarked within thirty-one (31) days of the purchase date. It is now 10 weeks later and I still have not received my eyeglasses. Consumers can upload a picture and start trying on frames. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. Guarantee vary from product to product and can even vary for the components. Now ups is investigating but visionworks says they will not replace them if they say its delivered. and one set of reading glasses (cost me $294.00). This was far too unprofessional. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. I told her that it doesn't even make sense to have a teleview appointment. Had back to back appointments for my kids and myself and everything went smoothly. Every purchase . All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. I take time off my job and go to my appointment. Will not answer the phone. I am a customer/client and I have a right to approach the others but they stonewalled me. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Resolved "Charges" Resolved "Cancelled appointment.". When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). What's included in the 2 for $79.95 deal? We aim to provide readers with the most up-to-date information available about today's consumer products and services. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. We value your privacy. Many customers complain about buying a defective product from Visionworks. Buy contact lenses that correct for single vision, bifocal or astigmatism. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Unlock for unbiased ratings and reviews for products and services you use everyday. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. I've been a patient of vision works since the early 90s. Frame finder: The staff and front desk crew were friendly but *************************** was as cruel as it gets. Guaranteed. Please help me resolve this issue. They some tests one day and then called me again the next day and made me wait and do the balance tests. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. Took another 20 min to get that done. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. I was not at all impressed with the help. I actually had left America's Best. Any time within this window, you will be allowed to exchange your glasses completely hassle free. I have been waiting 10 weeks for a pair of glasses. We do not issue refunds for returns of damaged merchandise. The professionalism was superb. The appointment was confirmed. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. I have been a customer here for along time, but not sure what has happened! We apologize for the inconvenience. Read Customer Service Reviews of visionworks.com - Trustpilot Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. Passwords are 6-20 characters with at least one number and letter. My order for glasses went into the Bermuda Triangle apparently. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. or email me? The prescription is clearly wrong, due to a mistake in how your eyes were measured . Our content is intended to be used for general information purposes only. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. Tip for consumers:Avoid Visionworks by all means, they suck. This was extremely inconvenient and negligent toward the Customer. Teleview appointment? It felt purposefully cruel, and any time I had a question, he practically shrugged it off, like I was a child. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Contact lenses: We will exchange TV if it is damaged in shipping free of charge. Table of contents. All glasses are under warranty for the first year, which covers manufacturer defects . I am so glad they have a structure you can go to. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. A member of the office called with no further explanation of the invoice billed to me at time of service. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. How Long Does The Visionworks Refund Last? VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Well start sending you the news you need delivered straight to you. Cookie Notice After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store
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