It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Stratstone BMW. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Big thanks Jamie and co, you are doing things right. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Stratstone Mini Leeds are a car dealership based in West Yorkshire. The aftercare is disgusting from the branch sales and service team and the branch head of business. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Amazing service professional and helpful team. All rights reserved. Lady very helpful on the phone. Very professional, friendly and very informative. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. No pushy sales, but a genuine friendly human being. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Customer Services, Simply excellent throughout. Find out how we combat fake reviews. Would definitely recommend to anyone. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Absolute shambles of a company and I will never deal with them again. Bought a replacement key for almost 200. Do you agree with Stratstone - MINI Leeds's 4-star rating? You can unsubscribe from this at any time. Everything I expected and was promised was done. We are absolutely thrilled that you have rated us so highly! Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. We never felt under pressure, and were offered a very reasonable price. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Very knowledable reception staff took very good care of me. Great communication. Our family came to buy a used mini in the 12k range. We value your feedback and take pride in providing the best possible customer service! The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Stratstone MINI - Trang ch Best wishes,Customer Services. Your review is very important to us, as our goal is to deliver an outstanding customer experience. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. Would highly recommend & would return in the future. We also ensure all reviews are published without moderation. I walked out after waiting 15 minutes - with not service. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. Best wishes,Customer Services. The car is gorgeous and the service was second to none! Ranjit started as a product genius and . Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Great customer service at Stratstone MINI Leeds. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Avoid, avoid, avoid, BMW Derby. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Took just one week from first visit to home delivery. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. We value your feedback and take pride in providing the best possible customer service! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Big thanks Jamie and co, you are doing things right. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Thank you for taking the time to leave us your rating!Customer Services. We use dedicated people and clever technology to safeguard our platform. Best wishes,Customer Services. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of I was given a courtesy car which helped me greatly. Very happy with the overall experience. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Harrogate BMW. Although I've spent 16k more than I wanted we've got what we want. Charged 150 for a diagnostic report. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. The salesman was a very pleasant & helpful young man. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! The entire team at Leeds seem an exceptionally welcoming team. Jamie at service reception desk very helpful too. From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. Amazing service professional and helpful team. They kept it overnight so they could listen to it cold start and fixed the problem that day. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Friendly, helpful and knowledgeable staff as always. What is MINI Connected and How Do I Use It? Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Wont be buying from them again ever. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Find your next car at MINI Leeds, where. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Lovely courtesy car clean and well presented. The deals they offer are brilliant and nothing is too much trouble. We are absolutely thrilled that you have rated us so highly! Do you agree with Stratstone - MINI Leeds's TrustScore? Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. For businesses Categories Blog. details. Hi,Thank you so much for taking the time to review your experience with us. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Thanks again!Customer Services. What are the opening times for Stratstone Mini Leeds? Browse our wide range of Business Contract Hire offers on MINI's most popular models. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Great customer service at Stratstone MINI Leeds. Took just one week from first visit to home delivery. Stratstone MINI - . Meet our Service | Facebook Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability.
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