14:52:37: Information - CInstallationManager::CleanOldUpdaterBaforeUpgrade(1065) - Cannot delete the outside subkey InstallDetect. Same problem under Windows 11 after latest update. 14:52:20: Information - CApp::IsDiskSpaceAvailable(423) - Disk Space Required 958397405 Bytes This issue occurs when the client is not connected to the internet. [CVADHELP-19904], Microsoft Office applications might exit unexpectedly when the Software protection service fails to start due to faulty App Protection components. 14:52:37: Information - Execute_CleanupEXE(1280) - Got the Binary path with return code : 2 14:52:19: Information - CResourceManager::ProcessResources(186) - Processing Resources: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version 14:52:19: Information - CApp::InitializeLog(1840) - * Build Date: Mar 31 2022 Citrix Workspace App (CWA) or Receiver for Windows launch fails after 14:52:37: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {BED3B805-C830-4A85-AA32-02541BADAD1B} Transform File Name = AppProtection.mst 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = CitrixBrandingHelper.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\CitrixBrandingHelper.dll (Key not present.) 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\WebHelper. [CVADHELP-21159], When you minimize and maximize a desktop, the toolbar location might not be retained. 14:52:30: Information - CEulaDialog::OnInitDialog(187) - Next will be shown in eula page 14:55:12: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 14:52:20: Information - CApp::IsReceiverAppXPackageInstalled(1317) - Enter CApp::IsReceiverAppXPackageInstalled method. It is sent only when you open app or desktop via web and from the same store that is added via native Citrix Workspace app. Enroll into Multi-Factor Authentication (MFA) before October 1, 2022.Click to know more To provide a unified login experience, Citrix will enforce MFA for all Citrix properties starting on October 1, 2022. change without notice or consultation. Please try again, Citrix Workspace app 2203.1 LTSR for Windows, Citrix Workspace app 2203.1 LTSR CU3 for Windows, Citrix Workspace app 2203.1 LTSR CU2 for Windows, Citrix Workspace app 2203.1 LTSR CU1 for Windows, When a Microsoft Outlook reminder appears during a Microsoft Teams call, a black square is displayed on the shared screen of Microsoft Teams. 14:52:20: Information - CComponent::InitializeFromMsi(572) - The installed version is currently set to per machine version 14:52:19: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = ReceiverInside, Name = , Family = , Version = 22.4.1.23, GroupID = XenAppSuite, DisplayName = Citrix Workspace Inside, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {29DD2754-8167-4771-B9F1-A65563BC28E9}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\RIInstaller.msi, InstallOrder = 01, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-RIInstaller-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False When the machinerestarts, verify thatthe Citrix Desktop Service startsor restarts. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_nl.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_nl.dll 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\SELFSERVICE. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\WebHelper. 14:52:20: Information - CApp::IsReceiverInstalled(589) - Cannot read the install folder registry key value SOFTWARE\Citrix\Install\ICA Client\InstallFolder (Value not present.) (Key not present.) After you successfully log on using Citrix Workspace app, an incorrect sign-in prompt with this message might appear: You must sign in to access Citrix Workspace. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {5D3B2CB4-46E9-4DE5-9E76-0FE220F4D172} 14:52:20: Information - CApp::InitInstance(1218) - CApp::Run(): Before DualModeSelection. (May not be empty.) 14:52:19: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {29DD2754-8167-4771-B9F1-A65563BC28E9} Attempts to start a published application through Citrix Workspace app on an endpoint with more than eight monitors might fail with the following error message: This version of Workspace doesnt support the selected encryption. Tried killing all the Citrix Workspace processes while not connected to remote desktop (no success), Tried updating all the drivers to the latest version (no success), Windows 10 is always updated to the latest available version (no success), Citrix Workspace version: 21.5.0.48(2015), Citrix HDX RealTime Media Engine version: 2.9.0, Windows version: Windows 10, 10.0, version 2009, build: 19043, Motherboard: ASUSTeK COMPUTER INC., ROG ZENITH EXTREME, CPU: AuthenticAMD AMD Ryzen Threadripper 2950X 16-Core Processor 8664, level: 23, Upgrade your version of Internet Explorer. 5. According to this site entryprotect.sys is a component of SentryBay. It seems in my case it might have been hardware-related. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\WorkspaceHub. 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = CitrixWorkspaceBrowser, Name = , Family = , Version = 98.1.2.20, GroupID = XenAppSuite, DisplayName = CitrixWorkspaceBrowser, Description = These installations are specific to XenApp or XenDesktop., ProductCode = , UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = True,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe, InstallOrder = 15, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-mini_installer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False Citrix Preview 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = DSETUP.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DSETUP.dll 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = BrowserEngine, Name = , Family = , Version = 22.3.2.1, GroupID = XenAppSuite, DisplayName = BrowserEngine, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {CD29FC30-092F-4B47-82C8-F08F36863C45}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\CtxBrowserInstaller.msi, InstallOrder = 09, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-CtxBrowserInstaller-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 The minidump files should not contain any confidential information although they may contain pathways which may show a user name and they will also contain a list of drivers loaded at the time of the crash which will show what software is installed: Some info on what is contained in a minidump file: 14:52:37: Information - CAppProtectionDialog::OnInstallClicked(246) - User clicked Install/Next button. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = AuthManager.msi, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AuthManager.msi 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_fr.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_fr.rtf The issue occurs with local default web browsers other than Internet Explorer. 15:00:14: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Installation unsuccessful. 14:52:19: Information - CResourceManager::ProcessResources(186) - Processing Resources: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en 14:52:37: Information - CComponentManager::DeselectComponentsPerCommandlineOptions(396) - Entering DeselectComponentsPerCommandlineOptions. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} [CVADHELP-20253], Citrix ADC appliance might crash when certain conditions are triggered from Citrix Workspace app for Windows. Error Number = 126 Troubleshooting problems with Citrix Workspace download Starting an application and suddenly a BSOD. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\BrowserEngine. 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US Transform File Name = WinDockerInstaller.mst 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = AppProtection, Name = , Family = , Version = 22.3.0.3, GroupID = XenAppSuite, DisplayName = AppProtection, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {C5A15829-7233-48A7-B34E-378A5C6D0D2C}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AppProtection.msi, InstallOrder = 13, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AppProtection-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} [CVADHELP-21910], In a seamless session, the mouse and keyboard of the user device might freeze intermittently, if the application disables and then enables its window in that sequence. The Citrix Desktop Services does not start or restart when certain .NET based applications are installed on the Windows x64 master image used to create desktops. I'm not 100% positive, but the problem is solved. Caution! 14:52:19: Information - CApp::InitializeLog(1842) - * Command Line: "C:\Users\raull\Downloads\CitrixWorkspaceApp.exe" The issue occurs on Internet Explorer version 11 and Microsoft Edge opened in Internet Explorer mode. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:37: Information - CInstallationManager::InstallComponents(1948) - Evaluating deployment for 10 components 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} App or desktop sessions are in running state for more than 15 minutes using Citrix Workspace app. 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {4D46B3A6-67F5-4385-86D2-8E769EA07827} (Key not present.) 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 14:52:19: Information - CApp::InitializeResourceModule(2035) - Resource Module Path 2: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\TrolleyExpressUI_en-US.dll 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FE5C3BC9-611B-41CC-AC01-69C6F4717206} If you do not agree, select Do Not Agree to exit. (Key not present.) The Citrix Discussions Team. You can find more information. 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = CitrixWorkspaceBrowser, Name = , Family = , Version = 98.1.2.20, GroupID = XenAppSuite, DisplayName = CitrixWorkspaceBrowser, Description = These installations are specific to XenApp or XenDesktop., ProductCode = , UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = True,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe, InstallOrder = 15, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-mini_installer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False [CVADHELP-20684], When using Citrix Workspace app for Windows 2106 or later, Outbound ICA Proxy feature might not work. Getting the following error at workspace update: Windows account is admin. [CVADHELP-21516], After a store is added with the store authentication token set to true, Citrix Workspace might become unresponsive at the white screen and the store authentication token is set to false.