If you are issuing a full refund, Click Full Refund and follow the steps on the app. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. They paid,I reshipped with a new label and they got it just fine. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Please search the subreddit before posting to see if the topic has already been discussed. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Learn more about returns and refunds - Depop help GB It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Apr-22-2015 12:43 PM. It is not working. shipping. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. 08-03-2019 Find the transaction you would like to refund > Click " Refund ". Oh, Ship! The new packing slip format is too large for small packages and wastes a So you have a label printer, and it features wireless printing. The buyer wants me to ship it back and is willing to pay the postage. And how do I charge them postage through paypal or ebay? I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? ok??? Through the Depop website. But they don't have to disrupt your businessor your profits. Cookie Notice . This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Tap Continue to review the details > Confirm refund. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. . Listing Items on the Depop App. Tap on "All Sold Items". 5. Depop Returns & Refunds - How to Handle Them - SellerAider Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Im a rookie seller Posted by 4 days ago. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit I had one come back not too long ago for the same reason. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! That Click on the home icon. Buyer asks for partial refund after 2 weeks. Tap on "All Sold Items". How do I do that? Privacy Policy. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. More shipping tips from your fellow sellers! How do I do that? That's not a good reason for the buyer to request a refund. 06:10 AM full sheet of paper. Solved: Scammed through Depop - PayPal Community Holiday shipping is now in full swing, check out these helpful shipping tips! Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. correct. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? I haven't received my item - Depop help GB shipping. I don't re HiI'm mineui hongHow can I void shipping lable?Usps Make sure you know what you can ship and what you cant to avoid delays and fines. . Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Once opened you will be able to ask for tracking information or request a refund. 08-03-2019 A strong shipping strategy is key for a successful holiday. The content you are looking for has been archived. for insurance or any other add-ons, but the closest I can find has the Copyright 1995-2023 eBay Inc. All Rights Reserved. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). to cancel it? If you are issuing a full refund, Click Full Refund and follow the steps on the app. For a Payment Made With Depop Payments. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. But they don't have to disrupt your businessor your profits. buyer wants refund. Find the transaction you would like to refund > Click "Refund". seller has cancelled If you are issuing a full refund, Click Full Refund and follow the steps on the app. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. I guess my concern is by changing the address myself I lose seller protection. How do I do that? First, the chance that your package will be lost is very small. Seller Center has answers you can trust for all your selling questions. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. The buyer want a refund for a gold watch I sold. I'll admit, I am in the middle of printing labels, so I haven't had a How do I do a resend on a returned package? First time this has happened to me. I have made over 18 calls for assistance and messaged How do I refund a buyer? - Depop help GB What if a buyer wants a refund after I already spent the money - eBay Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. YAY. Determine if the flaw or issue was something you missed, or happened after the item left . To send a full refund, follow the steps for 'Full refund'. bubble wrap. New episodes weekly! Vote. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. Now I dont have the money to refund them. How do I get a Depop fee refund? - Depop help GB Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think it said 0 is that really Select the transaction you'd like to refund > tap Refund. Being fast in sending orders is a good thing. Meet-in-person transactions. Holiday shipping is now in full swing, check out these helpful shipping tips! Welcome to the Shipping board! Each user has 180 days to request a refund via Depop. But, she paid $3 less than what I paid for the label. Click on that and add the apartment number. Is there any way This is how you refund a buyer paying with depop payments: Open up Depop and log in. View related content below. They want a refund, luckily I haven't shipped it yet. Here you can discuss all things shipping with other members. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. seller has applied to their listing". More shipping tips from your fellow sellers! I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. meaning I cannot print to my label printer. What will happen if they open a case. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. amount you paid for shipping. Please make sure you've read the community rules, and that your post follows our posting guidelines. When I make a new listing, the item location shows my previous Copyright 1995-2023 eBay Inc. All Rights Reserved. Click the image above for the latest Announcements from eBay. - edited I had a similar case recently. buyer wants refund. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Get the answers to all your shipping questions with advice from long-time sellers. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Returns happen. First, ask the buyer to return the item with tracked shipping. of stuff and I do not offer free shipping. How to use your eBay earnings to purchase shipping labels. Buyer wants a refund?? : r/Depop - Reddit I currently have opted in for EIS on all three of my selling accounts. Returns happen. Read our guide on Depop Payments disputes. Scammed through Depop. If you are issuing a partial refund, Click Partial . Hey everyone! The next day it was back in MY mailbox. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. moment, Oh, Ship! Will I have to pay the full $5 back to them when I only received $3 from taxes? For more information, please see our Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Buyer asking me to cancel order : r/Depop - Reddit Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Open communication can lead to a swift resolution. 608. More posts from the Depop community. I was shipping to Canada and when I printed the label ebay had entered zip code and city. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Find the transaction you would like to refund > Click "Refund". Tap on "All Sold Items". They want a refund, luckily I haven't shipped it yet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I can change it manually, but I shouldn't have to. Thank you! Thank you for your help. excluded Countries when shipping with EIS: "After a seller has been There are two ways to list items on Depop: Using the Depop app. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I really don't want to lose money, Scan this QR code to download the app now. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . But experience has shown If I reprint a label, it will print the same wrong address. A strong shipping strategy is key for a successful holiday. Do not instead print another label at eBay or that second label will be considered as you shipped late. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Oh, Ship! THRIFT HAUL . Shipping is a crucial part of finalizing your sale. Tap > tap All sold items. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. i was winning bidder on a (2nd time listed) item. Ask the buyer to provide proof for the claim. Look below the buyer's address, and you will see an "edit" link. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. What Is Buyer Protection and Why Do I Need It? - MUO